Returns & Exchanges
At House of Paws Pet Boutique, we want your stylish companion to love their new look, which is why we offer a 30-day window for returns and exchanges on all unworn items. Please ensure all tags remain attached and the garments are free of pet hair to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all original tags are intact and the product is clean.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our boutique team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing